.245
a	Costumer loyalty
b	: how to earn it how to keep it
h	Book
.020
a	ISBN-10: 0-7879-6388-7 [pbk] ; ISBN-13: 978-0-7879-6388-0 [pbk]
.250
a	New and revised ed.
.100
a	GRIFFIN, Jill
.005
a	20070913093712
.260
a	San Francisco, CA
b	Jossey-Bass
c	2002
.084
a	658.812 GRI
.300
a	xvi, 252 hlm.
b	24 cm.
c	xvi, 252 hlm.; 24 cm.
.490
a	The Jossey-Bass business and management series
.336
a	Book