.245
a	Analisis gap pelayanan nasabah di Bank Mandiri.
h	Book
.100
a	HARTONO Budi
.005
a	00000000000000
.260
a	Bandung: Program Studi MMBAT PPS-ITB, 2001.
b
c	2000
.084
a	T 658.152 SUT
.300
a	aneka lemb.
b	gamb., tab., 21 cm.
c	aneka lemb.; gamb., tab., 21 cm.
.336
a	Book